Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by originarybns. Our goal is to ensure transparency and fairness while protecting the interests of both our customers and originarybns. By engaging with our services, you agree to the terms outlined in this policy.

Scope and Applicability

This policy applies to all customers who purchase travel-related services through originarybns. It is applicable to all transactions conducted within the jurisdiction of Japan. This policy is designed to comply with relevant consumer protection laws and regulations in Japan.

Definitions

  • Refund: A return of funds to the customer for services not rendered or for cancellations made in accordance with this policy.
  • Customer: An individual or entity that purchases services from originarybns.
  • Services: Travel-related services offered by originarybns, including but not limited to travel packages, accommodations, and guided tours.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • Cancellations: Customers may request a refund for cancellations made at least 30 days prior to the scheduled service date.
  • Service Failures: If the services provided do not meet the descriptions or expectations as outlined at the time of purchase, customers may be eligible for a refund.
  • Force Majeure: In the event of unforeseen circumstances such as natural disasters, pandemics, or other events beyond our control, customers may be entitled to a refund.

2. Refund Process

To initiate a refund request, customers must:

  • Contact originarybns via email at [email protected] or phone at +810804914752.
  • Provide relevant details including the order number, date of purchase, and reason for the refund request.
  • Submit the request within the stipulated time frame as outlined in this policy.

3. Refund Timeline

Refunds will be processed within 14 business days from the date of approval of the refund request. The refund will be issued using the same payment method used for the original transaction.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with the terms of this policy.
  • Receive timely communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when submitting a refund request.
  • Adhere to the timelines and procedures outlined in this policy.

Limitations and Disclaimers

originarybns reserves the right to deny refund requests that do not comply with the terms outlined in this policy. Additionally, originarybns shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our services.

Data Protection/Security

originarybns is committed to protecting the privacy and security of our customers' personal information. All refund requests will be handled in accordance with our Privacy Policy, which can be found on our website.

Changes to Policy

originarybns reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

  • Company: originarybns
  • Phone: +810804914752
  • Email: [email protected]
  • Address: Shinjuku Park Tower, 3-7-1 Nishi-Shinjuku, Floor 18, Office 34, Shinjuku, 163-1036, Japan.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Japan.